Last Updated: February 7, 2025
1. Processing Time
Orders are typically processed and dispatched within 2 business days after payment confirmation. Please note that processing times may vary during peak seasons or promotional periods.
2. Shipping Methods
We offer the following shipping methods within Australia:
Standard Shipping: Estimated delivery within 5 to 10 business days.
Express Shipping: Estimated delivery within 3 to 7 business days.
3. Shipping Costs:
We offer free standard shipping only in Australia. For international, Shipping costs are calculated based on the weight of your order and the selected shipping method. The total shipping cost will be displayed at checkout before completing your purchase.
4. Free Shipping
We offer free standard shipping only in Australia on all orders.
5. International Shipping
International shipping options are available for The Leather Bag (TLB) customers. Be informed that shipping charges are applicable on order that will be visible while you are checking out.
6. Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. You can track your order using the provided information on our website or through the carrier's website.
7. Delivery Issues
If you encounter any issues with your delivery, please contact our customer service team at support@leatherbags.au within 7 days of receiving your shipping confirmation.
8. Incorrect Address
Please ensure that the shipping address provided during checkout is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order needs to be reshipped due to an incorrect address, additional shipping charges may apply.
9. Delays and Force Majeure
We are not responsible for delays in shipping caused by events beyond our control, such as natural disasters, strikes, or other force majeure events.
10. Returns Due to Non-Delivery
If an order is returned to us due to non-delivery (e.g., incorrect address, failure to pick up), the customer is responsible for any additional shipping charges incurred for re-delivery.
11. Contact Information:
For any questions regarding our shipping policy, please contact us at support@leatherbags.au.
